Contact Customer Service for questions on order status, billing, shipping issues, book order status, account issues, CEU fulfillment, or other customer service related issues.

View our system requirements.

Request your password or username.

Phone Support
In the United States and Canada, call 1-800-478-7788.
All others call 1-585-240-7500 and choose option #2.

Customer Service Agents are available from 8 AM - 6 PM EST, Monday through Friday.

E-mail Support
Submit an e-mail request (in English) for customer service.  All requests will be responded to within 24 hours.

Holiday Shutdown Schedule
Element K core operations and customer support are not available on the following days:

• February 21, 2011
• May 30, 2011
• July 4, 2011
• July 5, 2011
• September 5, 2011
• November 24, 2011
• November 25, 2011
• December 23, 2011
• December 26, 2011

Call your Element K account representative to learn more about how our Learning Solutions can help your business succeed in challenging times.