Welcome to the November issue of Element K News, the e-Learning newsletter from Element K®, intended for our customers and other friends! Element K News provides a monthly update of our latest e-Learning product releases. But it goes beyond that, variously including partner spotlights, dates of upcoming Element K webinars and conferences, highlights from Element K Blog, and more. This month includes many exciting updates, a focus on training evaluation and business impact, plus another special Element K announcement!

• The Kirkpatrick Model Reaches 50
  
• The CFO's Role in Learning and Development
  
• Demonstrating Business Impact Amidst the Budget Crisis
  
• What's New at Element K Blog

• TrainingIndustry.com's "Top 20 - IT Training Companies" Listing 
• New CompTIA® A+ Course Receives Highest Possible Rating

• Conference, November 8-11:
  Elliott Masie's Learning 2009
• Conference, November 12:
  ASTD Twin Cities Chapter
  
• Webinar, November 18:
  Enabling Informal Learning with Web 2.0 Collaboration
  

• Special Announcement!
• E-Learning Courses
• E-Reference
• GetAbstract Book Summaries
• Did You Know?

The Kirkpatrick Model Reaches 50

The November issue of Chief Learning Officer magazine included an article, "The Kirkpatrick Model: Past, Present and Future," in part to mark the 50th anniversary of the ASTD Journal articles that first brought the now ubiquitous model to the training industry. It all actually started with Don Kirkpatrick's 1954 dissertation, where he focused on four simple words—reaction, learning, behavior, and results—to describe how training would lead to learning, which would then lead to on-the-job application, and ultimately the desired business results. The articles in the ASTD Journal came five years later, in 1959. The article covers much of the rest of the history since then—an interesting read.

The four levels of Kirkpatrick's evaluation model essentially measure:

• Level 1: Reaction of student - what they thought and felt about the training
• Level 2: Learning - the resulting increase in knowledge or capability
• Level 3: Behavior - the extent of behavior and capability improvement and implementation/application
• Level 4: Results - the effects on the business or environment resulting from the trainee's performance

In discussing the current state of the model and its application in organizations, the article notes the following:

"Many learning leaders still try to demonstrate their value to the business by using attendance, Level 1 reaction data, and Level 2 testing scores. Unfortunately, this perpetuates the myth that the learning event alone is sufficient to bring about expected Level 4 results. It also shouts to business stakeholders, 'Look how much this is costing you!'

"The good news is that there are pockets of professionals within the industry who realize the seriousness of this challenge and are making strides in creating and demonstrating real value. Rather than starting with Level 1 and all too often never reaching Levels 3 and 4, they are embracing the concept and the practice that the end is the beginning. Specifically, they are spending time with business leaders before training elements are developed to discuss and negotiate what they expect and what success will look like.

"Then they discuss which observable and measureable success indicators will be used to determine Level 4 results. This sets the table for return on expectations. These Level 4 metrics then become the cornerstones for which all parties are held accountable and set the stage for implementing the business partnership model, leading to effective execution at Level 3 and maximizing both business and talent management goal achievement at Level 4.

"From there, learning professionals can discuss with line managers what critical behaviors (Level 3) are most likely to bring about the targeted outcomes. Then they can begin to design the training events (Levels 1 and 2) that will facilitate the learning and application of the critical behaviors that will lead to the desired results."

The article also describes how, even at 50 years old, the Kirkpatrick Model continues to evolve. One is the recognition of drivers that "reinforce actions, monitor procedures, and encourage or reward performance of critical behaviors on the job." Other variations of the model have evolved to present a chain of evidence to corporate partners to show the power of business partnerships between trainers, line managers, and business executives. The model can also be applied to learning products and services by providing methods and tools to demonstrate the results that can be expected by clients.

For more on this topic, see the recent ASTD Blog posting The Value of Evaluation: Usage and Value of Kirkpatrick/Phillips model, as well as recent Element K Blog postings on Increasing Discussion of Learning Evaluation and ROI, Part 1 and Part 2.

The CFO's Role in Learning and Development

Continuing with the theme of proving the value of organizational learning and training, an increasingly important relationship for learning leaders is with the organization's chief financial officer (CFO). As noted in an article titled The CFO's Role in Learning and Development, in the most recent issue of NIIT's newsletter Dialogue, this relationship need not be a difficult one but can instead be a win-win partnership. The article notes: "As building a high-performance organization becomes a strategic imperative and perhaps even one of company survival, it should come as no surprise that chief executive officers (CEOs) would look to their CFOs to play a more decisive role in performance improvement programs. Learning leaders should view the CFO as not only an important ally for learning and development but also someone who can play a positive role in the departmental efforts to help mitigate organizational risk and ensure the long-term sustainability of the organization."

To learn more about the important role of the CFO for learning and training, how the relationship between them can be a win-win partnership, and how to begin transforming the conversation, read the complete article "The CFO's Role in Learning and Development."
 

Demonstrating Business Impact Amidst the Budget Crisis

Another outstanding article from NIIT's newsletter, this one from the inaugural issue from earlier this year, also touches on the theme of proving the value of the learning function in your organization. The article "Cash Crunch: Demonstrating Business Impact Amidst the Budget Crisis" begins by asking the critical question: "What should a course teach?" It notes the answer, of course, is "whatever will have the most positive impact on the skills the course was designed to target. Most organizations, however, lack a systematic way of determining what that is. Lacking a clear-cut way to prioritize, they often opt to maximize 'coverage' by, for example, teaching everything that any SME [Subject Matter Expert] thinks is important for any reason. Unfortunately, this approach results in bloated courses that cover many topics at a shallow level rather than covering the most important topics deeply."

The article then proceeds to introduce the reader to a proprietary methodology, called Critical Mistakes Analysis (CMA), developed and refined by CognitiveArts (the custom content design organization for Element K and NIIT.) This methodology "...takes an empirical approach to identify the most important issues that a course should focus on. By identifying the most common and costly mistakes made by novices deploying target skills in the real world, and performing a root-cause analysis to determine the underlying causes of these mistakes, CMA tells you exactly what content will have the most significant business impact."

What follows is an overview of the steps involved in this method, and then a discussion of how this method ensures business impact—the much-sought-after Kirkpatrick Level 3 and Level 4 results described earlier in this edition of Element K News.

This article provides a link to a whitepaper from CognitiveArts on the Critical Mistakes Analysis methodology. Contact your Element K Account Executive or Learning Consultant for further information about e-Learning custom development services from Element K through CognitiveArts.

What's New at Element K Blog

At Element K Blog, we provide commentary and insights on the Learning and Development industry. This includes reports on industry conferences, pointers to the best industry resource sites, and the regular feature "Learning and Development Roundup," where we point you to key resources and opinions from the past four to six weeks.

Here is what you'll find at Element K Blog recently:

• Learning and Development Roundup (Vol. 7) - Includes links to items from Harold Jarche, Dion Hinchcliffe, T+D magazine, Elearning! magazine, ASTD's Learning Circuits Blog, and more.
• The Transition from Top Performer to Manager - Comments on a key organizational learning need: aiding top performers as they become first-time managers.
• The Modalities of Blended Learning - Some recent data from an IDC survey on blended learning.
• On Twitter in the Enterprise - Comments on a recent article about the use of "social messaging" platforms within an organization.
• Upcoming Learning and Development Industry Events - Links to key industry events in the month of November.
• Conference Report: Recent CSTD and ASTD Events - Thoughts from the recent CSTD/IFTDO and ASTD-VOS conferences.
• Learning and Development Roundup (Vol. 6) - Includes links to items from Clive Shepherd and Laura Overton, Josh Bersin, Roger Schank, ASTD's Learning Circuits Blog, and the good folks at LearnTrends.

We hope you'll check out Element K Blog, come back regularly, and add us to your RSS reader. Also, if you use Twitter you can follow us there at our account "Element_K."

TrainingIndustry.com's "Top 20 - IT Training Companies" Listing

TrainingIndustry.com announced recently the second annual "Top 20 - IT Training Companies." Element K is pleased to be included in this prestigious listing.

TrainingIndustry.com continuously monitors the IT training marketplace looking for the best providers of IT training services. As part of their commitment to the industry and service to their community members and website visitors, they announce Top Company Lists to help buy-side organizations searching for the right training partner. This year's list only includes IT training companies who provide training services beyond their own company's IT related products.

Selection for this year's Top 20 Companies in the IT Training Industry was based on the following criteria:

• Commitment to the IT training industry
• Industry recognition and innovation
• Talent of corporate leadership and professional staff
• Revenue generated or company size
• Potential for growth in IT training services
• Strength of clients
• Demonstrated leadership in shaping the IT training Industry
• Geographic reach 

Contact your Element K Account Executive or Learning Consultant to learn more about the rich and varied IT training solutions that are available.

New CompTIA® A+ Course Receives Highest Possible Rating

Recognition such as that mentioned above from TrainingIndustry.com is important, but what about a specific example of why Element K's content is so often recognized for superior quality in this way?

Element K recently updated its CompTIA® A+® print courseware and e-Learning courses to meet the new 2009 A+ Exam Objectives. Our print courseware version of the content was submitted to ProCert Labs, and we are proud to announce that we were given a perfect rating of 5.0/5.0. (ProCert Labs is the quality assurance standard for curriculum alignment.) Rarely does a courseware provider earn such a prestigious rating. A+ is one of the most popular certifications in the industry and our content is engaging with learner-centered activities that have also earned us the coveted CompTIA Authorized Quality Curriculum (CAQC) seal of approval for effective courseware.

But what about the A+ e-Learning courses from Element K? Did you know that Element K has long produced content using an innovative, XML-driven single-source development model, whereby we efficiently produce both professional ILT print courseware and multimedia- and interactivity-rich e-Learning courses? This has been our approach for nearly a decade, and we have refined the process over the years in order to produce the very best products for both learning modalities. So while the ProCert Labs rating applies only to the print courseware directly, rest assured that the same high-quality content is the basis for our A+ e-Learning courses.

Contact your Element K Account Executive or Learning Consultant to learn more about A+ and the many other CompTIA print and e-Learning courses available from Element K.

Conference: Elliott Masie's Learning 2009

November 8-11, Orlando, Florida

Element K will be at Elliott Masie's annual conference "Learning 2009." Both Element K and NIIT Cognitive Arts are sponsors of this event, and you can hear pre-event podcasts where Elliott interviews Element K CEO Paul Krause and Sapnesh Lalla, President of NIIT Enterprise Learning Solutions. To learn more about this event, visit the Learning 2009 website.

Conference: ASTD Twin Cities Chapter
November 12, RiverCentre, St. Paul, Minnesota

Thomas Stone will present "Blending Web 2.0 Technologies with Traditional Formal Learning" on Nov 12, from 1:15 - 2:30 PM. To learn more, visit the ASTD-TCC conference website.

Webinar: Enabling Informal Learning with Web 2.0 Collaboration
Date: Wednesday November 18, 2 PM to 3 PM EST

Join us for this free webinar to hear why informal learning is important to the future success of your learning programs and business in general. We will discuss real-world examples of how companies are using tools like blogs, wikis, discussion forums, and virtual classrooms to achieve their goals and take their learning programs to the next level.

For more information about conferences that Element K will be participating in, see the Element K Events page.

For more information about our webinars, see the Element K Webinars page.

Special Announcement!

Innovative Gamelets Added to Element K Courses

Element K is pleased to announce that a new and engaging element has been added to our courses. We are calling these new activities "gamelets," as they are patterned on some typical games that most people are familiar with. They will be used in select Element K e-Learning courses as a new way to test the learners' knowledge and comprehension of material in the course, by providing interactive elements that are fun and more engaging than traditional quiz question types.

We have long used elements of "serious gaming" in custom courses we develop for clients, ranging from simple game metaphors to richer, immersive game-driven scenarios. But now we've engineered gamelets in such a way that we can efficiently use them as appropriate in our off-the-shelf e-Learning courses as well.

The first such courses to have gamelets included are the three courses on Dealing with Challenging Customer Interactions in the Element K Business Skills library. At this time, we have two gamelet styles (as shown above) but we will be adding more gamelet types soon.

Contact your Element K Account Executive or Learning Consultant to learn more about this and other ways we are investing to make our products and services the best in the industry!

E-Learning Courses
Element K's award-winning e-Learning content includes robust multimedia content, software simulations, business simulations, quizzes, assessments, and more. And our massive libraries continue to grow each month! The latest e-Learning course additions in the following general areas include:

Business Skills

• Coaching in the Workplace: Coaching for Performance
• Coaching in the Workplace: Establishing a Coaching Relationship
• Dealing with Challenging Customer Interactions: Establishing a Solid Customer Relationship
• Dealing with Challenging Customer Interactions: Overcoming Communication Issues
• Dealing with Challenging Customer Interactions: Resolving Challenging Situations
• Employee Relations: Understanding Employment Laws
• Hiring Top Performers: Initiating the Hiring Process
• HR Skills: Downsizing
• HR Skills: The Ethical Dilemma
• Medical Transcription (DTI)
• Practical Dictation Set (DTI)
• Public Presentations 1: Deciding to Speak
• Team Sponsorship: Sponsoring a Natural Team
• US Constitution

Compliance

• Identity Theft Red Flags (MediaPro)
• Security Awareness with Privacy Principles (MediaPro)

See also the Compliance courses listed in the Localized Courses section below.

Office Productivity

• BlackBerry® Storm™ 9500 smartphone course (GPXS)
• Cours Smartphone BlackBerry® Curve™ 8900 (GPXS) (Français)
• FileMaker® Pro 10: Level 1
• FileMaker® Pro 10: Level 2
• Introduction to Personal Computers: Using Windows XP (Indian English)
• Introduction to Personal Computers Using Windows 7

Design and Media

• Adobe® InDesign® CS4: Level 2 (Macintosh)
• Adobe® Photoshop® CS4: Photo Printing and Color (Macintosh)

IT Professional

• Agile Essentials
• An Introduction to Programming Objects in Microsoft SQL Server 2008 (4333)
• An Introduction to Transact-SQL in Microsoft SQL Server 2008 (4326)
• Analyzing Object Oriented Programming Practices and Programming Strategies
• Backing Up and Restoring Databases in Microsoft SQL Server 2008 (10154)
• CompTIA® A+® Certification:A Comprehensive Approach for All 2009 Exam Objectives (Part 1 of 7)
• CompTIA® A+® Certification:A Comprehensive Approach for All 2009 Exam Objectives (Part 2 of 7)
• CompTIA® A+® Certification:A Comprehensive Approach for All 2009 Exam Objectives (Part 3 of 7)
• CompTIA® A+® Certification:A Comprehensive Approach for All 2009 Exam Objectives (Part 4 of 7)
• CompTIA® A+® Certification:A Comprehensive Approach for All 2009 Exam Objectives (Part 5 of 7)
• CompTIA® A+® Certification:A Comprehensive Approach for All 2009 Exam Objectives (Part 6 of 7)
• CompTIA® A+® Certification:A Comprehensive Approach for All 2009 Exam Objectives (Part 7 of 7)
• CompTIA® Linux+™ Certification (2009 Objectives) (Part 1 of 7)
• CompTIA® Linux+™ Certification (2009 Objectives) (Part 2 of 7)
• CompTIA® Linux+™ Certification (2009 Objectives) (Part 3 of 7)
• CompTIA® Linux+™ Certification (2009 Objectives) (Part 4 of 7)
• CompTIA® Linux+™ Certification (2009 Objectives) (Part 5 of 7)
• CompTIA® Linux+™ Certification (2009 Objectives) (Part 6 of 7)
• CompTIA® Linux+™ Certification (2009 Objectives) (Part 7 of 7)
• Developing an Application for Microsoft SQL Server Data Services (6342)
• Examining Best Coding Practices
• Examining Techniques for Improving Code Quality
• Grouping and Summarizing Data in Microsoft SQL Server 2008 (4328)
• Integrated Full Text Search and Returning XML Result Sets in SQL Server 2008 (4332)
• Joining Data from Multiple Tables in Microsoft SQL Server 2008 (4329)
• Modifying Data in Tables with Microsoft SQL Server 2008 (4331)
• Overview of Microsoft SQL Server Data Services (6341)
• Planning, Creating, and Optimizing Indexes in Microsoft SQL Server 2008 (10153)
• PRINCE2® Foundation 2009 (ILX Group)
• PRINCE2 Practitioner 2009 (ILX Group)
• Querying and Filtering Data in Microsoft SQL Server 2008 (4327)
• Querying Metadata in Microsoft SQL Server 2008 (4334)
• Software Programming: Best Practices
• Working with Subqueries Using Microsoft SQL Server 2008 (4330)

Localized Courses

• Introduction to Personal Computers: Using Windows XP (Indian English)
• Bloqueo/Etiquetado (Tercera Edición) (Español)
• Conservación de la audición (Tercera Edición) (Español)
• Equipo de Protección Personal (Tercera Edición) (Español)
• Espacio Confinado: Nivel Básico (Tercera Edición) (Español)
• Espacios Confinados (Tercera Edición) (Español)
• Patógenos de transmisión sanguínea (Tercera Edición) (Español)
• Primeros auxilios básicos (Tercera Edición) (Español)
• Uso de la información para la comunicación (Español)
• Équipement de protection individuelle (Troisième édition) (Français)
• Espaces confinés (Troisième édition) (Français)
• Premiers soins de base (Troisième édition) (Français)
• Be an Effective Facilitator (Vietnamese)
• Business Writing (Vietnamese)
• Change Management for Employees (Vietnamese)
• Closing the Sale (Second Edition) (Vietnamese)
• Coaching Essentials (Vietnamese)
• Communicating Across Cultures (Vietnamese)
• Communication Techniques (Second Edition) (Vietnamese)
• Customer Service via Phone and Email (Vietnamese)
• Emotional Intelligence (Vietnamese)
• Financial Performance Essentials (Vietnamese)
• Interviewing Job Candidates (Second Edition) (Vietnamese)
• Managing Conflict (Vietnamese)
• Managing Innovation and Creativity (Vietnamese)
• Managing Organization Goals (Vietnamese)
• Microsoft® Office Excel® 2007: Level 3 (Second Edition) (Vietnamese)
• Microsoft® Office Outlook 2003: Level 3 (Vietnamese)
• Microsoft® Office PowerPoint® 2007: Level 2 (Second Edition) (Vietnamese)
• Motivating Your Employees (Vietnamese)
• Open Office Calc 2.3 (Vietnamese)
• Open Office Impress 2.3 (Vietnamese)
• Open Office Writer 2.3 (Vietnamese)
• Performance Management (Vietnamese)
• Using Data to Communicate (Vietnamese)
• What Good Managers Do: The First 100 Days (Vietnamese)
• Working with Difficult People (Vietnamese)

Contact your Element K Account Executive or Learning Consultant to learn more about our various libraries of e-Learning courses.
 

E-Reference
Element K's e-Reference offerings provide a vast searchable library of reference titles. Through our Safari partnership, we provide titles from top industry publishers such as O'Reilly, Que, Peachpit Press, Sams, Prentice Hall, and many others. In the month of October, we added Safari titles in these categories:

•   72 Business Skills
•     6 Cisco
•     5 Communication Technology
•   53 Design and Media
•   15 e-Business
• 108 Networking and Operating Systems
•   17 Office Productivity
• 186 Programming and Web Development
•   14 Project Management

In addition, we also offer an ever-growing collection of IBM Redbooks, with 55 additional titles added in October.

Contact your Element K Account Executive or Learning Consultant to learn more about Element K's e-Reference offerings.
 

getAbstract
One of our most innovative partners, getAbstract, provides book summaries of the latest and most important books in business. Most of us don't have time to read every interesting book that comes along, but with getAbstract, you don't have to. Access book summaries in a variety of formats, including PDFs or as audio content for your iPhone, iPod, BlackBerry, or other MP3 player. The latest getAbstract additions include:

• A Gift to My Children: A Father's Lessons for Life and Investing by Jim Rogers
• A Short History of Financial Euphoria by John Kenneth Galbraith
• Africa Rising: How 900 Million African Consumers Offer More Than You Think by Vijay Mahajan
• Can Two Rights Make a Wrong?: Insights from IBM's Tangible Culture Approach by Sara J. Moulton Reger
• Chain Reaction: How Today's Best Companies Manage Their Supply Chains for Superior Performance by Robert A. Malone
• Climate Change: What's Your Business Strategy? (Memo to the CEO) by Andrew J. Hoffman and John G. Woody
• e-Learning 2.0: Proven Practices and Emerging Technologies to Achieve Real Results by Anita Rosen
• Email Marketing by the Numbers: How to Use the World's Greatest Marketing Tool to Take Any Organization to the Next Level by Chris Baggott and Ali Sales
• Extreme Toyota: Radical Contradictions That Drive Success at the World's Best Manufacturer by Emi Osono, Norihiko Shimizu and Hirotaka Takeuchi
• Getting Past No: Negotiating in Difficult Situations by William Ury
• Good Value: Reflections on Money, Morality and an Uncertain World by Stephen Green
• Green Intentions: Creating a Green Value Stream to Compete and Win by Brett Wills
• Habit: The 95% of Behavior Marketers Ignore by Neale Martin
• Hot Button Marketing: Push the Emotional Buttons That Get People to Buy by Barry Feig
• How to Have Confidence and Power in Dealing with People by Leslie T. Giblin
• How to Smell a Rat: The Five Signs of Financial Fraud by Ken Fisher and Lara Hoffmans
• Investment Banking: Institutions, Politics, and Law by Alan D. Morrison and William J. Wilhelm
• It Starts with One: Changing Individuals Changes Organizations by J. Stewart Black and Hal B. Gregersen
• Jeffrey Gitomer's Little Platinum Book of Cha-Ching!: 32.5 Strategies to Ring Your Own (Cash) Register in Business and Personal Success by Jeffrey Gitomer
• Keeping The Millennials: Why Companies Are Losing Billions in Turnover to This Generation and What to Do About It by Joanne Sujansky and Jan Ferri-Reed
• Last Man Standing: The Ascent of Jamie Dimon and JPMorgan Chase by Duff McDonald
• Lecturing Birds on Flying: Can Mathematical Theories Destroy the Financial Markets? by Pablo Triana
• Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization by Steven J. Stein
• Making Silicon Valley: Innovation and the Growth of High Tech, 1930-1970 by Christophe Lécuyer
• Money Well Spent: A Strategic Guide for Smart Philanthropy by Paul Brest and Hal Harvey
• Right Relationship: Building a Whole Earth Economy by Peter G. Brown and Geoffrey Garver
• Say It Like Obama: The Power of Speaking with Purpose and Vision by Shel Leanne
• Science Lessons: What the Business of Biotech Taught Me About Management by Gordon Binder and Philip Bashe
• Streetwise Achieving Wealth Through Franchising: A Comprehensive Manual to Finding, Starting, and Succeeding in a Franchise Business by Robert T. Justis and William Slater Vincent
• Take Back Your Life!: Using Microsoft Office Outlook 2007 to Get Organized and Stay Organized by Sally McGhee and John Wittry
• The $12 Million Stuffed Shark: The Curious Economics of Contemporary Art by Don Thompson
• The Customer Rules: The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Companies in the World by C. Britt Beemer and Robert L. Shook
• The Little Book That Builds Wealth: The Knockout Formula for Finding Great Investments (Little Book Big Profits) by Pat Dorsey
• The Necessary Revolution: How Individuals and Organisations Are Working Together to Create a Sustainable World by Peter M. Senge
• The New Asian Hemisphere: The Irresistible Shift of Global Power to the East by Kishore Mahbubani
• The Pixar Touch by David A. Price
• The Sales Manager's Success Manual by Wayne M. Thomas
• The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell
• The Secrets of CEOs: 150 Global Chief Executives Lift the Lid on Business, Life and Leadership by Steve Tappin
• The Seven Military Classics of Ancient China: including The Art of War by Ralph D. Sawyer
• The Silver Lining: An Innovation Playbook for Uncertain Times by Scott D. Anthony
• The Ultimate Guide to Network Marketing: 37 Top Network Marketing Income-Earners Share Their Most Preciously-Guarded Secrets to Building Extreme Wealth by Joe Rubino
• Twitter Power: How to Dominate Your Market One Tweet at a Time by Joel Comm
• When I'm Sixty-Four: The Plot against Pensions and the Plan to Save Them by Teresa Ghilarducci
• When the Shit Hits the Fan!: How to Keep Your Business Afloat for More Than a Year by Barry Thomsen
• Who: A Solution to Your #1 Problem by Geoff Smart and Randy Street
• Working with Agencies: An Insider's Guide by Michael Sims
• You: The Owner's Manual: An Insider's Guide to the Body That Will Make You Healthier and Younger by Michael F. Roizen and Mehmet Oz

Contact your Element K Account Executive or Learning Consultant to learn more about the getAbstract products.

Did You Know?
Did you know that Element K develops and publishes the most widely used and respected instructor-led training materials available today? With 8,000 unique titles including desktop applications, computer professional, business skills, and more, our quality content and commitment to customer service is what enables us to maintain a leadership position in the ILT courseware market.

Visit us online to learn more about ILT training materials from Element K, or contact your Element K Account Executive or Learning Consultant for more information.
 

For more information on Element K:
http://www.elementk.com or call 1-800-434-3466.
Element K, 500 Canal View Blvd., Rochester, NY 14623

Copyright 2009 Element K Corporation. All rights reserved. Element K and the Element K logo are trademarks of Element K Corporation. Products or other names may be trademarks of their respective proprietors who may not be affiliated with Element K. Element K is part of NIIT, a global talent development corporation operating in 40 countries.