At Element K, we are committed to the performance of our products and to the quality of our relationship with you and all of our customers. If you are dissatisfied with the performance of any of our e-Learning products or services, we will make things right—or give you your money back. Guaranteed.

The people at Element K deliver over twenty five years of successful company experience designing learning implementation programs, developing courses to meet specific learning objectives, delivering training both in the classroom and online, and guiding clients through their training processes. Time and again, organizations that are serious about their employee development and customer satisfaction turn to Element K as their learning partner of choice. Only Element K offers a performance guarantee on all e-Learning implementations, and is determined to help clients achieve success.

Services. We guarantee on-time, on-spec completion of your services contract.

Site Performance. We guarantee uptime exceeding 99% (excluding planned downtime).

Technical Support. Technical support is available via chat and e-mail. We guarantee a multi-level process that ensures the timely and proactive resolution of all technical issues.

Customer Support. We guarantee the availability of customer telephone support Monday through Friday, 8 AM to 6 PM EST.  We also offer premium customer service options that are guaranteed to meet your organization's service requirements, whatever they may be.  Learn more about our customer and technical support options here.

Paul Krause
Chief Executive Officer
Element K