Need assistance? Our customer service and technical support center provides help on both general and technical issues. You can select any of the options mentioned below to contact a customer service or technical support representative with your questions.

You can find our system requirements here.

Submit a Support Request via e-mail

• Ask for help with Technical Support: browsers, logging in, enrollment, running self-study courses, course completion certificates, or other technical issues.
• Ask for help with Customer Support: order status, shipping issues, book order status, account issues, CEU fulfillment, or other customer service issues.
• Request your password or username

We respond to requests within 24-48 hours.

Chat On-Line with a Support Agent
For faster assistance, chat live (in English) with Element K Technical Support Agents by using our 24 hour customer support chat.

	Live chat by LivePerson

Note: Technical support agents on the 24-hour live chat are unable to answer questions regarding order status, billing, or technical information regarding software.

In the United States and Canada
For technical support issues call 1-800-250-5013.  Technical Support Agents are available 6am to 12am, Monday through Friday.  Technical Support accepts voice mail on Saturday and Sunday, and will return messages starting at 7 AM on the following business day.

For customer support issues, call 1-800-478-7788.
Customer Support Agents are available from 8 AM - 5:30 PM EST, Monday through Friday.

International
From the UK, call us at 0-800-731-7117.  From Australia, call 1-80-010-4876. For any other country outside of the United States, please call 1-585-214-8898.

Holiday Shutdown Schedule
Element K core operations, customer and technical support are not available on the following days:

• January 1, 2010
• February 15, 2010
• April 2, 2010
• May 31, 2010
• July 5, 2010
• July 6, 2010
• September 6, 2010
• November 25, 2010
• November 26, 2010
• December 23, 2010
• December 24, 2010